matic88Privacy Policy

This page describes what we collect when you use matic88 and how we keep that data protected. Most online gaming platforms need personal information to verify accounts and settle payments, but we distinguish ourselves by being explicit about what we hold, who accesses it, and how long we keep it. We do not sell your data to third parties for marketing purposes.

When you sign up for an account on matic88, we collect your legal name, identity document number, date of birth, phone number, and residential address. These details are mandatory for compliance with anti-money-laundering (AML) and know-your-customer (KYC) rules. If you access matic88 from Jakarta, Surabaya, Bandung, Medan, or Semarang, standard data-protection practices apply across all user locations.

Our commitment is clarity. We encrypt your data during transmission and storage, we limit third-party access to what is essential, and we provide you with tools to review or request deletion of your personal information within legal bounds. If you have questions about your privacy on matic88, our support team can explain our practices in detail.

What Information We Collect

We at matic88 collect information in several categories. First, we collect identity data: your full legal name, date of birth, government-issued identity number, and residential address. This information is required for account verification and complies with legal obligations in your jurisdiction.

Second, we collect contact data: your email address and phone number. We use these to send account notifications, confirm deposits and withdrawals, and contact you if we detect suspicious activity. You can update your email and phone in your account settings at any time.

Third, we collect payment data: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We store payment method names and hashed identifiers; we do not store full credit card or bank account numbers. Payment processing is handled by certified third-party processors, not by matic88 directly.

Fourth, we collect behavioural data: your login history, game activity, deposit and withdrawal patterns, and interaction with our support team. This helps us detect fraud, understand user needs, and improve our platform.

Fifth, we collect technical data: your IP address, device type, browser type, and operating system. This information helps us troubleshoot technical issues, prevent fraud, and ensure matic88 runs smoothly on your device.

KYC documents: We collect and store copies of your identity document and proof of address. These are used for account verification and retained for legal compliance.
Cookies and tracking: Our platform uses cookies to keep you logged in and to remember your language and display preferences. We also use analytics cookies to understand how matic88 is used.
Communication logs: We retain emails and chat messages between you and matic88 support for dispute resolution and record-keeping.

How We Use Your Data

We use the information we collect for specific purposes. Identity and payment data are used to verify your account, confirm that you are a legal adult in a supported jurisdiction, and process your deposits and withdrawals. Without this data, we cannot settle payments or comply with legal obligations.

We use your contact information to send transactional messages (deposit confirmations, withdrawal status, promotional offers). You can opt out of promotional emails by updating your preferences, but we will continue to send essential account notifications.

We use behavioural and technical data to detect fraud, prevent account takeover, and ensure the security of our platform. If we detect unusual activity — for example, a login from a new country or multiple failed password attempts — we may freeze your account temporarily and ask for verification.

We use analytics data to improve matic88. This includes understanding which games are popular, which payment methods work best in different regions, and where support requests are concentrated. This analysis helps us serve our users better.

Third-Party Processors and Data Sharing

We at matic88 do not sell your data to third parties for marketing. However, we share your information with trusted partners who help us operate our platform. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers) receive only the information needed to complete transactions. Customer-support platforms may have access to your email and chat history to help resolve issues. Hosting providers store our database, which contains encrypted user information.

Our servers may sit outside your jurisdiction. If you are in Indonesia, your data may be processed on servers in Southeast Asia or beyond. By using matic88, you consent to cross-border data transfer and processing in accordance with this policy.

We do not disclose personal information to law enforcement unless required by legal process (court order, warrant, or subpoena). If we receive such a request, we comply with the applicable law while protecting your privacy to the extent permitted.

Our data protection commitments

We encrypt all data during transmission using SSL (secure socket layer) protocols
We do not share your personal information with third parties for marketing purposes
We retain data only as long as necessary for legal compliance and account management
We allow you to request access, correction, or deletion of your personal data
We maintain audit logs to track who accesses sensitive information

Your Rights and Data Retention

You have the right to request access to all personal information we hold about you on matic88. You can also request correction of inaccurate data or deletion of your information, subject to legal holds. For example, if we are investigating a dispute or you have an outstanding balance, we may retain your data pending resolution.

We retain identity documents and KYC information for at least 5 years after account closure, in compliance with anti-money-laundering requirements. Transactional records (deposits, withdrawals, game activity) are retained for at least 2 years. Cookies expire based on their purpose — login cookies expire after 30 days of inactivity, but you can clear them manually at any time by logging out or clearing your browser cache.

If you wish to exercise any of these rights — access, correction, deletion — contact our support team. Requests are processed within one business day.

Security, Changes, and Contact

We at matic88 treat security seriously. Your password is hashed (not stored in plain text), and we recommend using a strong, unique password that you do not share. If you suspect your account has been compromised, change your password immediately and contact our support team.

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we notify users and ask for re-consent if required by law. Continued use of matic88 after an update constitutes acceptance of the revised policy.

If you have privacy questions, need to request your data, or want to report a security concern, email our support team or use the in-app messaging feature. We are committed to protecting your information and responding transparently to your concerns about how matic88 handles your personal data.